What do you charge to ship within the continental U.S.?
Nothing, nada, zip! Shipping is free for all items we sell within the continental U.S.

How do I get my free pet ID Tag?
As a first-time customer, if your order totals $30 or more, send us an email with the following information:  your mailing address, text for tag front, text for tag back and your choice of tag shape and size from any that we offer.   

What if I don’t have or don’t want a PayPal account?
No problem!  You can still use PayPal without signing up or signing on to an existing account.  While PayPal would love for you to sign up for an account, or utilize the PayPal account you already have, they understand that sometimes folks just do not want to be bothered.  Just put in your credit card and billing information and submit.

I see you pledge 5% of your sales to a rescue/charity organization of the month.  Can I suggest one?
Of course!  We at 3 Labs and a Beagle are committed to helping all furry or fuzzy friends.  We welcome your suggestions for the rescue or charity of the month.  The requirements being, of course, that they are recognized by the IRS as a not-for-profit AND that their focus is on helping animals or helping animals help humans.  Please email us your suggestion along with a website address and we will be happy to check the organization out and potentially add them to our list of upcoming rescue/charity of the month.

How can I submit a picture of my pet for a chance to be Customer of the Month?
Simply eMail us a picture of your “baby” wearing or using one of the products you’ve purchased from us and you can win a Lupine Leash in the pattern of your choice!

Can I just send a picture of my pet showing how much we love your products?
Yes!  Of course we want to see your babies using, wearing, chewing, burying, or otherwise thoroughly enjoying our products!  Send us the picture and we will try very hard to post it within a few weeks of receipt.  Please make sure your “kid” is ready for their 15 minutes of fame!

Will you ship outside of the continental U.S., to Alaska, Hawaii and Puerto Rico?
Yes, usually. But please, email us before you submit your payment and shipping instructions in case the shipping cost is different for you than posted. We don’t want anyone to be disappointed! Our Suppliers call the shots on shipping costs but we will make every effort to accommodate everyone who visits 3 Labs and a Beagle!

Will you ship to Europe, Asia, Australia?
We can, but we know you will not be happy with the expense.  That said, …if you want the BEST for your babies and are willing to pay two to three times the amount of the product in shipping expense, we will do it for you!  We do not add any shipping supplies or handling costs to our products.  Our Suppliers make the decision as to the costs but we do have the ability to beg for mercy so if you have visited the States and love our products, please email us with your information so we can plead your case to our suppliers.  We will!

How do I pick the right size collar for my dog?
Picking the right width and size range for your dog depends on the dog's age, neck size and, to some extent, the size of the dog. 1/2" products are appropriate for pets up to 20 pounds or so.

A 1/2" collar for a new puppy is a great way to introduce the concept of wearing a collar. It's lightweight and will give you a way to quickly attach a lead for those frequent trips outside during house-training. Early on in life, the dog has to be taught about being on a lead, and what it means. The 1/2" leads are going to keep the pup' connected' to you, but not be so heavy as to be annoying.

There are many full-grown larger dogs (like Labs and Retrievers) that wear a 3/4" width collar at maturity. It's important to remember that with the rapid growth rate of all young dogs, what fits in the beginning will almost certainly be outgrown before it wears out, much like kids' clothes! Buying with room-to-grow is OK to a point, but a collar set to it's smallest size has the most webbing doubled back and becomes somewhat bulky.

To determine collar size, use a dressmakers tape to measure around the middle of the neck. Measure snugly, against the skin, not how you'd like it to fit. Whatever that measurement is, add in 5% extra for wiggle-room. This gives you a good approximation of the current size of the dog.

What's the difference between an H-Harness and a Roman Harness? 
The H-style is a really good cat harness that also can be used on small dogs. We especially recommend it for cats because it is harder to escape from. As long as the collar portion is snug enough not to pull over the cat's head, it is very unlikely the cat will get out of an H-harness.

If you are considering a harness for a dog, and your main objective is to relieve pressure on the trachea, neck and spine, the Roman style is best. This harness relieves pressure from a dog's throat, and puts it on the shoulders and chest.  Remember, a harness will not stop a dog from pulling, in fact, because the harness is more comfortable when a dog pulls, it may encourage even more pulling.

How do I know what size harness to buy?
Harness sizing is based on the adjustability of the girth. If you don't have a dress makers tape, use a piece of string around the animal's ribcage, just behind the front legs. Measure snugly, not how you want it to fit. If you are using string, and don't have a ruler, you can use the known size of a standard piece of paper (8.5" by 11") to get a good idea of the pet's actual circumference. Whatever that measurement is, add in an extra 5% for comfort. If the cat measures 12" around, 10% would be 1.2", and half of that would be about 1/2" (5%). For this cat, a 9-14 size Harness fit correctly.

My dog can wear a 12"-20" Harness. Should I get a 1/2" wide or a 3/4" wide Roman/Adjustable Harness?
We use a body-weight of about 20 lbs. as the maximum size for 1/2" products. While 1/2" is light and easy to carry around, it does focus pressure on a smaller area. For this reason, some small dogs will find 3/4" wide products to be more comfortable.

How do I put the harness on?
Please click here to view our Harness PDF that explains correct fit and use.

What doe the LUPINE LIFETIME "Even If Chewed" GUARANTEE® cover?
It's probably easier to say what isn’t coverd! Lost or out-grown items or stuff that's simply dirty, all fall outside the scope of our Guarantee. If you have a situation where you feel that our product has not performed as it should, send us an email and we'll do our best to fix the problem.

What will help with skin and coat problems?
Skin and coat problems are the most common challenges that pet owners deal with. As skin is the largest organ highly visible, the skin and coat can indicate the first signs of problems diet problems. Skin cells replace themselves every 3-4 weeks, and they need lots of nourishment to supply the needed energy and raw materials for this process. The high quality ingredients use in making Flint River Ranch products helps ensure the proper balance of nutrients, vitamins, minerals and omega fatty acids to give your pet the best coat possible.

What is the advantage to oven-baked dog food over the other method used?
The baking process acts as a pre-digest of the kibble by changing the molecules of raw starches into easy to digest dextrines. The result is less strain on a dog's digestive system and a greater degree of food absorption.

Are Digestive Probiotics used in the Flint River Ranch foods?
Digestive supplements are not necessary for oven-baked dog food because of the high digestive value of the food. They may benefit when added to extruded food products.

My dog needs to lose weight, but he’s not a senior yet.  Which Flint River Food is right for him?
Senior Lite and Senior Plus both contains about 33% less fat and protein than our other formulas.  Either of these is a good choice for a dog who needs to lose a few pounds or is not active.

What if I am not satisfied with the product I purchased from you?
We hope that never happens, but if it does just let us know by sending an email to CustomerService@3LabsAndABeagle.net.  Tell us what is wrong and we will contact the manufacturer on your behalf and let you know how to return the product for a refund or replacement.

What about Sales Tax?
We are located in Washington State; if you are too, then yes, we must charge sales tax.  Otherwise, not until Congress tells us otherwise!

Flint River Ranch cost more than grocery store premium foods, why is that?
Quality.  You get what you pay for! And what you are paying for is premium pet food, not advertising or fancy containers. And, Flint River Ranch foods have no “by-products” like feet, heads, beaks, feathers, and other things that you would not want to see not to mention have your “baby” eat.  Our foods contain premium human quality chicken, fish and meats plus other natural, healthy ingredients.   Our foods are fresh, going from factory to your doorstep in a matter of days.  But the cost truly is not as high as you may think; Flint River foods are concentrated and highly digestible so you actually feed your dog or cat 25 to 30% less than you would a grocery store brand.  Try the taste test: put an amount of a store brand dog or cat kibble in one bowl, and an equal amount of Flint River Ranch in another bowl; place on the floor and let your pet tell you which tastes better.  We already know the answer!

Can I sell Flint River Ranch foods?
Of course you can, so long as you are over eighteen years of age!  Just fill out this form, fax it to Flint River Ranch at 678-990-5650, and you will be on your way to becoming a distributor.  There is no start-up fee to sign up.